http://yestoknow.com/2007/04/12/malnourished-employees/ Libraries, Learning, Life--how they converge Mon, 28 Nov 2011 14:39:25 +0000 hourly 1 http://wordpress.com/ http://yestoknow.com/2007/04/12/malnourished-employees/#comment-27 Tue, 01 May 2007 02:02:00 +0000 http://yestoknow.wordpress.com/2007/04/12/malnourished-employees/#comment-27 Helene,
I used to sit on a “service excellence” team that took recommendations for “improvements” for the Library. So often, the recommendations for improvements fell into the category of what I called “punish the patron” suggestions. These were attempts to create change through controlling patrons or staff–mostly patrons. Why do we have the tendency to think that chaos will rule if we let go of the reigns just a little bit? New and exciting things could happen, too–like CHANGE. Hmmmmm….
TT.

]]> http://yestoknow.com/2007/04/12/malnourished-employees/#comment-26 Fri, 13 Apr 2007 02:33:00 +0000 http://yestoknow.wordpress.com/2007/04/12/malnourished-employees/#comment-26 I hear you! File all of this under ‘what NOT to do when I’m a manager.’

]]>