library

Touching the Meaning

If you know me well at all, you have likely heard me talk about the “Two Ms” that I think are important to the work we do…I usually phrase this as “Maximize with Meaning.” The “maximizing” is often cause for much hard work and is likely to be more obvious: a higher door count, more program attendance, impressive stats. The “meaning” part is generally a bit more allusive…and still it goes deep. Today I had a long moment where I touched on the meaning, and in some way it had shifted and tugged at me and I stand in awe at the very nature of the work that libraries do and the depth we can reach. The short version of the story:

Last week a library user asked to have an appointment with me. I checked my calendar, we made the appointment and I thought that perhaps this was a community member wishing to discuss a concern or perhaps even a local vendor wanting to make sure the Public Library knew about her service. Instead, when I walked out into our administrative office area, I was greeted by a gentleman who wished to share a story of gratitude with me.  I sat down beside him and he told me that his homeland is Iran and that he is Muslim. For many years he tried to gain his American citizenship unsuccesfully. He began coming to Boulder Public Library’s public program on citizenship as well as the Conversations in English programs that run throughout the week. He gained both knowledge, confidence and belief in himself. He reached into his small canvas briefcase and brought out a navy blue binder. It was slightly bent on the edges from wear. He opened the binder to show me his certification as an American Citizen. With joy and gratitude in his wise eyes he said “welcome” and “thank you” to me (me, who has been in this wonderful city for only a month). He continued to tell me that one of our strong and dedicated librarians (Laura) who had witnessed his long desire to become an American citizen had written a letter of recommendation for him to receive his citizenship. Our Outreach Librarian Ghada had helped arrange for him opportunities to strengthen his English. He pronounced the library as the very cause for the certificate of American citizenship he held in his hand. I stood in awe and mutual gratitude. This long moment touched on the meaning that we all seek to find in our work as we plow through the paperwork, troubleshoot the new technologies, rally the strong and faint at heart on a daily basis.

As this kind and gentle man put his beloved certificate back in his bag and stood to leave, I was speechless with my heart pounding. “I welcome you and thank this library,” he said. I stood in a moment of meaning so gloriously quiet and deep. This is why we do it.

The photo above is from Free Use Photos Group. Check it out. Join. Use.

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New Eyes

While I was doing some research for an article I’m writing, I came across this popular quote by Marcel Proust:

The voyage of discovery is not in seeking new landscapes but in having new eyes.

We talk about seeing with “fresh eyes” or “new eyes.” But how can we do that when we have been in the same field or location for some time? How can we freshen our perspectives?

Here are 4 ideas to get you started:

1. Walk through the front door of your building (not the employee entrance) at least once a week or so. This will let you know what your user/ customers / patrons are seeing when they first step into the building.
2. If your location offers services to children, you need to see things from a kids-eye-view! Don’t hesitate to lean down the height of a child every once in a while. You may see that all of those fun posters or the great book displays you’ve made are too high for a child to even see them.
3. Create a “makeshift reference desk” out of a table and a laptop. Situate yourself right in the middle of a study area or near the front door. Make a simple sign that says something like “Ask me for help” and tape it to the upturned top of your laptop.
4. If you have a couple of digital cameras or a flip video cam, ask a few of your users or new employees to snap images of 5-10 of the most interesting aspects of your location. How can you maximize those aspects (or what they represent)?

So, what are some other ways we can see with new eyes? How do you keep yourself awake, alive and refreshed each day?How about your users? So share.


Note: Marcel Proust is quite a quotable author. Other than that, I’m perfectly OK if you just use copies of his books as bookends.

We learn from what we love.

Those things that we love, hold dear or find fascinating enough to say they have meaning to us are very often a source of learning and growth.

How do we tap into what our community loves? Do we ask them? Are they telling us by the patterns they create in usage and requests?

Can our thinking and evaluating shift if we consider this for a guideline: We learn from what we love.

Ask: what do you love to do? To hear? To see? to experience?

Then ask: how can we create learning opportunities around this love?

3000 Signs

Ever wonder what it would look like if 3000 yard signs promoting the love of reading (and libraries) might look like if they were stacked in your office area? Probably not. But, here is an image that can give you an idea.
These signs (all 3000 of them–some of which I couldn’t get in the shot) are the centerpiece for the “Paint the Town Read” initiative that kicks-off next week on February 14! It’s a rather massive undertaking when all the stuff comes in, but knowing that these signs will be popping up all over the county to promote the idea of “reading is fun and important” is worth it.
Find out more about this big and fun inititative on the Paint the Town Read Web Page.
Thanks, Em, for helping bring this idea to life!

What we can learn from the weather

This morning it snowed in Charlotte. As I was walking up the street to my office at Main Library, I snapped this picture of the ImaginOn sign on this cold January morning. You get the picture.

So, in the bigger picture, what does this bring to mind for me? Just like the weather, we have to be ready to revolve our presence, add a layer of newness, something meaningful (even if temporary) to our space, our brand, our philosophy. Think of it like the weather. It moves and shifts and–remember this–people repond to that.

Paint The Town Read!

What do most people love? Here are a few things I think answer this question.

1. To support something they believe in.

2. To be a part of a bigger world, a bigger “something happening.”

3. To have their faces seen and their voices heard.

These are three simple but oh-so true qualities we’re committed to remembering when we unleash “Paint The Town Read” on February 14.

The thing to support: reading for fun.

The bigger something: the whole area will have the opportunity to celebrate together and watch signs pop up in yards and windows across the region.

The way to have your face seen: take pictures of yourself or your family with your sign and upload the images (yourself!) to flickr and we’ll pull those tagged with “plcmcpaint” into a slideshow that lives right on our web site. (Thanks Louisville Free Public for the yard sign idea!)

There are several other bells and whistles we’re planning. To get the simple gist of this initiative, we’ve put up a very simple Paint the Town Read web page. It’s still evolving, so stay tuned. I’ll keep you posted as we move forward! The painting begins on February 14 and goes until our giant Red-Read Party at ImaginOn on April 18 (yes, that’s National Library Week!).

Here’s to celebrating our community, reading, and public libraries!

A Must-Read for A New-Breed

Are you tired of working harder and getting no feedback to help move you forward? Are you over the ladder-climbing mentality that was set by your predecessor? Ready to give your boomer-boss the bump? Then here is your holy grail. Penelope Trunk lays it on out in a fashion that few “personal success” books do in The Brazen Careerist: The New Rules For Success. It does not get any clearer than this. It’s the book that reads like a blog–and could likely have as much impact! Trunk reminds us that it IS about YOU and YOU do have the right to be successful and YOU can make positive waves while at the same time actually having a life that has meaning to YOU while contributing to the success of your company or organization. This is the book for a new breed of leaders and trail blazers.
Get this book. Read it. Just imagine that it is hardback laptop.

Quote to get you jumping:
“”…when you’re starting a trend, often you look less like a trendsetter and more like a freak.”
Ahhhh, she had me at freak.